▷ 3 Days Left: Customer Service Representative

3 days ago

Johannesburg, South Africa Diageo Full time

Customer Service Representative

Location: Johannesburg, South Africa

Time Type: Full time

Posted on: Yesterday

Time left to apply: End Date: October 13, 2024 (7 days left to apply)

Job Description:

Purpose of the role:

As Customer Service Representative, you will be responsible for:

- Effective and Efficient E2E order management
- Build unrivalled customer partnerships by being customer centric. Delighting our customer on every interaction through regular and accurate communication and collaboration engagements
- Effectively support Commercial teams in development of high end designated outlets to deliver the volume and full-service package as outlined in the Commercial Plan
- Support the delivery of sales volume and growing of Market share by having great product knowledge, insights to critical commercial deliverables and selling on every interaction.

Top Accountabilities:

- Management of all ‘inbound’ customer activity workflow (Calls, emails, EDI etc)
- Accurate placing of customer orders
- Satisfactory resolution of customer queries
- Outbound service activity: Sales, promotions/communications, relationship management
- Effective Management of customer Back orders
- Adherence to documents DTP and SOP’s
- Always operate in a fully compliant environment
- Drives Simplicity/innovation/efficiency to deliver against constant Improvement agenda (project management)

Under Collaboration agenda:

- Drive visibility of Supply Chain performance through daily/weekly/monthly reporting (including global SAMBC reporting – Customer delight team)
- Lead the collaboration roadmap – in order to deliver improvements in Customer Maturity matrix and Advantage Survey OTC elements (Order processing, Order communication, Customer Service, Returns/refusal management etc)
- Lead the supply chain agenda in internal cross-functional forums (internal Tier meetings, performance reviews) to ensure one voice aligned message to the customer.
- Lead External customer collaboration as per agreed customer timetable, Ongoing performance evaluations and monitoring of key customer metrics, root cause analysis and action plan (External collaboration – performance assessments)
- Connects to the planning and sales performance teams to support growth whilst driving superior service and customer objectives (30/60/90 forward planning)

KPI’s:

- CFR and OTIFNE
- SLOB (customer target)
- SIT/OOS at customer level.
- AOT, Touchless orders
- 100% Compliance
- Achieve sales targets, win share.
- Measured in top 5 by our customers.
- Contact hit rate achievement.
- Order hit rate – achievement.

To be successful in this role, you will need:

- Post Matric qualification (diploma / 1st degree highly desirable)
- Min 3 years ‘call centre’ experience.
- Good Communicator (English)
- Good commercial acumen.
- High computer literacy (Excel, Power Point, Word, Outlook, SAP, CIC)
- Foundation customer collaboration capability and skill set
- The key functional capabilities required for this role are:

- Proven track record in delivering GOOD Customer Service (WOM)
- Skilled in negotiating, and influencing skills
- Ability to work cross functionally.
- Ability to work under pressure.
- Good communication skills – Can showcase leading a call where there is a win/win outcome for both Customer and Diageo through robust engagement, challenge and finding a middle ground.
- Solid presentation and reporting skills

Worker Type: Regular

Primary Location: Waterfall

Job Posting Start Date: 2024-10-03

About Us

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

#J-18808-Ljbffr

  • [3 Days Left] Customer Service Representative

    4 days ago

    Johannesburg, South Africa Mukuru Full time

    Mukuru has an exciting opportunity available for an experienced Customer Service Representative to join our team in Cape Town. The main purpose of this position is to provide foreign exchange services in a professional and efficient manner. The Customer Service Representative reports directly to the Branch Manager. The successful candidate is responsible...

  • [3 Days Left] Sales Representative

    5 days ago

    Johannesburg, South Africa PayJoy Inc. Full time

    About PayJoy PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

  • Business Intelligence Analyst

    4 days ago

    Johannesburg, South Africa RMB Full time

    Business Intelligence Analyst Apply locations: Johannesburg Time type: Full time Posted on: Posted Yesterday Time left to apply: End Date: October 15, 2024 (5 days left to apply) Job requisition id: R22882 Job Description Hello Future Business Intelligence Analyst III Welcome to FNB, the home of the #changeables. We design for the shapeshifters and...

  • (3 Days Left) Sales Representative

    4 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Job Title: Sales Representative Locations: Ballito, JHB South, Kempton Park, Fourways, PTA East/Centurion Are you a driven and target-oriented sales expert with a passion for design and an eye for detail? We are looking for Sales Representatives with a proven track record to join our client! If you have experience in Blind, Awning, or Shutter sales, this...

  • 3 Days Left: Services Administrator

    4 days ago

    Johannesburg, South Africa Oredax Full time

    We're thrilled to announce a new opening for a Service Administrator at Oredax, a leading IT Maintenance systems integrator and consulting firm based in Johannesburg. Our mission is to deliver cutting-edge Third Party Maintenance solutions that drive efficiency and success for our clients' Data Centre and End User Computing Operations. Role Overview As a...

  • Customer Service Representative

    1 month ago

    Johannesburg, South Africa Ciazcon Consulting Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: - Ciazcon Consulting- Published- September 9, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Customer Service Representative for Johannesburg, South Africa. Responsibilities of this Post: - Ensure...

  • 3 Days Left: Lead Banker: Retail

    4 days ago

    Johannesburg, South Africa FirstRand Namibia Limited Full time

    Time left to apply: End Date: October 19, 2024 (8 days left to apply) Job requisition id: R22999 Job Description Hello Future Lead Banker, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics, and philosophy of traditional values,...

  • Customer Service Representative

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and adaptable individual to join our team as a Customer Service Representative. As a key member of our international online driver platform client in Johannesburg, you will be responsible for providing exceptional customer service and support to our drivers.Key...

  • Sales And Marketing Representative

    6 hours ago

    Johannesburg, South Africa Mphoti Full time

    Mphoti Consulting is a leading IT software development and services company dedicated to delivering innovative and customized solutions to our clients. We specialize in enterprise software development of web development, mobile app development and cloud services. Our mission is to drive business success through technology and exceptional service. Job...

  • Client Service Specialist

    6 hours ago

    Johannesburg, South Africa Wesbank Full time

    Client Service Specialist page is loaded Client Service Specialist Apply locations: Johannesburg time type: Full time posted on: Posted Yesterday time left to apply: End Date: October 21, 2024 (5 days left to apply) job requisition id: R23337 Job Description Hello Future Client Service Specialist Welcome to FNB, the home of the #changeables. We...

  • ▷ [Only 24h Left] Manager: Customer Service

    3 days ago

    Johannesburg, South Africa 1001 Absa Bank Full time

    Team Manager VC SME NTB Onboarding Remote Type: Hybrid Location: Johannesburg Time Type: Full Time Posted On: Posted Today Time Left to Apply: End Date: October 18, 2024 (5 days left to apply) Job Requisition ID: R-15968412 Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a...

  • Customer Service Agent

    3 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Capabilities and Competencies: - Excellent ability to give attention to detail - Ability to work accurately at a fast pace - Good organising and prioritising skills - Ability to work in a systematic, methodical and orderly manner to achieve goals on consistent basis - Computer literate and efficient in MS Office - Good Excel skills - Ability to work well...

  • ▷ [3 Days Left] Specialist Test Analyst

    6 hours ago

    Johannesburg, South Africa Absa Group Full time

    Time left to apply: End Date: October 31, 2024 (11 days left to apply) Job requisition ID: R-15968319 Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide centralized...

  • Customer Service Representative

    24 hours ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer orders...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Complement Recruitment. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer orders...

  • Customer Service Representative

    3 days ago

    Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FirstRand Life Assurance Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...