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Account Settlement Professional

2 weeks ago

Randburg, Gauteng, South Africa Old Mutual South Africa Full time
Account Settlement Professional

We are seeking an experienced Account Settlement Professional to join our team. As a key member of our operations, you will be responsible for managing insurance policy accounts and ensuring timely settlements.

Key Responsibilities
  • Manage payment requisitions and ensure supporting documentation meets company standards.
  • Attend to account queries and resolve issues in compliance with company policies.
  • Perform general office administration duties as required.
  • Process debit and credit production write-offs on a daily basis.
  • Verify refunds have been processed and submit for approval daily.
  • Follow up on commitments to make interim payment arrangements with distribution, brokers, and clients.
  • Timeously follow up on unallocated cash with no supporting premium with Credit Control, ensuring clearing through raising of premium or refund back to broker within 60 days.
  • Report on outstanding and completed account queries daily to Senior.
  • Escalate to Senior where no feedback is received on outstanding Premium Due List items.
  • Initiate cancellation process for outstanding premium in excess of 60 days on annual policies.
  • Follow a thorough premium collection process before initiating the cancellation process.
  • Identify, investigate, and resolve all premium discrepancies within mandate.

The ideal candidate will have experience in credit control or underwriting roles, TIA system experience, good analytical and problem-solving skills, and excellent communication skills.