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Universal Advisor
2 months ago
About the Role
This is an exciting opportunity to join FirstRand Bank Limited as a Universal Advisor, where you will play a critical role in delivering exceptional customer experiences.
Key Responsibilities
- Connect with customers through empathetic and personalized interactions, ensuring a positive experience that meets their needs and expectations.
- Converse with customers in a clear and concise manner, providing helpful solutions and products that align with their requirements.
- Adhere to the bank's policies and procedures, ensuring compliance with regulatory requirements and maintaining a high level of professionalism.
- Identify and capitalize on opportunities to sell and cross-sell products that meet customer needs, driving revenue growth and customer satisfaction.
- Optimize customer interactions to migrate or convert customers to digital channels, reducing costs and improving efficiency.
- Ensure all activities support cost containment and reduction, while maintaining a high level of customer satisfaction.
- Comply with all relevant business guidelines and procedures, understanding the risks associated with decisions and taking accountability for own performance.
- Fulfill transactions above benchmark levels, providing an exceptional customer experience and driving business growth.
- Demonstrate behavior that supports the bank's organizational values, including a commitment to excellence, integrity, and teamwork.
- Takes ownership of personal and career development, completing training specific to the role and contributing to the overall effectiveness of the team.
- Maintain the ability to adapt to changing business and customer needs, ensuring a high level of flexibility and responsiveness.
About Us
FirstRand Bank Limited is a leading financial services group that is committed to delivering exceptional customer experiences. We are dedicated to building long-term relationships with our customers, based on trust, respect, and a deep understanding of their needs.
