Client Service Liaison
1 month ago
About the Role:
The Client Service Custodian will be responsible for monitoring service and quality levels within the Motor Claims Region. This role involves managing broker relationships, attending broker visits, and providing feedback on queries and performance.
Key Responsibilities:
- Monitor and maintain broker relations
- Provide feedback to brokers on queries and performance
- Handle queries and complaints relating to service
- Evaluate and report on trends and inaccuracies in internal processes
- Establish and maintain quality standards for client satisfaction
- Compile reports for broker discussions
- Monitor adherence to Service Level Agreements (SLAs)
- Partner with Broker Services for optimal service delivery
- Manage client satisfaction improvements using Customer Satisfaction Index (CSI) results
- Manage complaints and calls received by Regional Managers
Requirements:
- Grade 12/Matric qualification
- Post-Matric qualification (advantageous)
- Insurance-related qualification/s (advantageous)
- At least 5 years' experience in Motor Claims
- Familiarity with Santam policies and procedures
About Santam:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, with a passion for delivering Insurance Good and Proper. Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at /careers and apply online.
-
Client Service Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeCareer OpportunityA position has become available for a Client Service Liaison and will be based in the Motor Claims department at Santam, Johannesburg.Job DescriptionThe Client Service Liaison will be responsible for monitoring service and quality levels within the applicable Motor Claims Region. They will manage the broker relationship by attending broker...
-
Client Service Liaison
2 months ago
Johannesburg, Gauteng, South Africa Santam Full timeAbout the RoleThe Client Service Liaison will be responsible for managing the broker relationship by attending broker visits, conferences, and road shows. This role will involve providing details such as claims processes, service level agreements, and performance metrics to selected brokers. The Client Service Liaison will also be responsible for handling...
-
Client Service Liaison
7 days ago
Johannesburg, Gauteng, South Africa Santam Full timeCAREER OPPORTUNITYA position has become available for a Client Service Custodian and will be based in the Motor Claims department at Santam.JOB DESCRIPTIONThe Client Service Liaison will be responsible for monitoring service and quality levels within the applicable Motor Claims Region. They will manage the broker relationship by attending broker visits,...
-
Morning Client Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa The Corporate Circle Full timeMorning Client LiaisonWe are seeking a highly skilled Morning Client Liaison to join our team at The Corporate Circle. This is a unique opportunity to work with a dynamic organization and contribute to the success of our clients.Key Responsibilities:Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.Provide...
-
Client Services Liaison
2 months ago
Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full timeClient Services Executive ======================= A JSE listed Short Term Insurance company is seeking a Client Services Executive to service policies and liaise with High Value Clients. ### Key Responsibilities * Administration and management of policies * Renewals and High Value Key Account management * Customer Service ### Requirements * Matric * BA...
-
Client Services Liaison
2 months ago
Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full timeClient Services Executive ======================= A JSE listed Short Term Insurance company is seeking a Client Services Executive to service policies and liaise with High Value Clients. The ideal candidate has great communication skills and is computer literate. Key Responsibilities ------------------- * Administration and management of policies *...
-
Customer Service Liaison Officer
1 day ago
Johannesburg, Gauteng, South Africa AJ Personnel Full timeKey Responsibilities:Maintain a thorough understanding of AJ Personnel’s products and services.Serve as the primary point of contact for Clients, addressing inquiries and resolving issues.Collaborate with various departments to facilitate Client requests and provide support.Requirements:Grade 12 or equivalent.3 – 4 Years previous experience in a similar...
-
Client Engagement Liaison Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Community Active Protection Full timeJob Title: Client Engagement LiaisonAt Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. As a key member of our customer service department, you will play a crucial role in ensuring timely resolution of customer queries and complaints.Key Responsibilities:Assign incoming queries and complaints to...
-
Client Services Liaison
1 month ago
Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full timeA JSE listed Short Term Insurance company is seeking a Client Services Executive to join their team. The ideal candidate will have excellent communication skills and be computer literate. The main duty of the role is to service policies and liaise with High Value Clients. Key Responsibilities: * Administration * Management of policies * Renewals * High...
-
Client Services Liaison
1 month ago
Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full timeA JSE listed Short Term Insurance company is seeking a Client Services Executive to join their team. The ideal candidate has excellent communication skills and is computer literate. The main duty of the role is to service policies and liaise with High Value Clients. Key Responsibilities: * Administration and management of policies * Renewals and policy...
-
Client Services Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa ATripleA Recruitment and Temps Full timeA JSE listed Short Term Insurance company is seeking a Client Services Executive to join their team. The ideal candidate will have excellent communication skills and be computer literate. Key responsibilities include servicing policies, liaising with High Value Clients, and managing policies. Minimum requirements include a Matric certificate, a BA or BCom...
-
Client Service Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeJob Title: Client Service CustodianAbout the Role:The Client Service Custodian will be responsible for monitoring service and quality levels within the Motor Claims Region. This role involves managing broker relationships, attending broker visits, and providing feedback on queries and performance.Key Responsibilities:Monitor and maintain broker...
-
Customer Service Liaison
4 weeks ago
Johannesburg, Gauteng, South Africa Community Active Protection Full timeJob Title: Client Engagement LiaisonAt Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. This role is responsible for ensuring seamless customer service delivery across our departments.Key Responsibilities:Assign incoming queries and complaints on Salesforce to relevant departments in a timely...
-
Client Service Liaison
2 months ago
Johannesburg, Gauteng, South Africa Aon Full timeAbout the RoleWe are seeking a highly skilled Client Service Advisor to join our Risk Solutions department at Aon South Africa. As a key member of our team, you will be responsible for delivering exceptional client service and ensuring the smooth operation of our marine-related claims.Key ResponsibilitiesProvide primary point of contact for clients, ensuring...
-
Client Engagement Liaison Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Community Active Protection Full timeJob Title: Client Engagement LiaisonAt Community Active Protection, we are seeking a highly skilled Client Engagement Liaison to join our team. This role is responsible for ensuring timely resolution of customer service tickets and providing actionable insights for service improvements.Key Responsibilities:Assign incoming queries and complaints on Salesforce...
-
VIP Client Liaison Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Profession Hub Full timeVIP Client Liaison ManagerAs a key member of our team, you will be responsible for building and maintaining strong relationships with our most valued clients. Your primary objective will be to increase loyalty and gross win from VIP and potential VIPs.Key Responsibilities:Direct Client Liaison through various communication channelsMonth-to-date tactical...
-
Morning Client Liaison Specialist
7 days ago
Johannesburg, Gauteng, South Africa The Corporate Circle Full timeKey Responsibilities:Morning Client Liaison Specialist role at The Corporate Circle involves cultivating outstanding customer relationships with excellent communication skills.Requirements:B Com or Equivalent degree with experience in the financial/investment/wealth management environment.Proficient in Sage and MS Office.Ability to serve as a liaison between...
-
Customer Service Liaison
1 month ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timeCustomer Service Agent OpportunityWe are seeking a highly skilled Customer Service Agent to join our team at Pillango Placements. As a key member of our logistics team, you will be responsible for liaising with clients to resolve queries and provide exceptional customer service.Key Responsibilities:Provide timely and effective support to clients via phone,...
-
Customer Service Liaison
3 weeks ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timePillango PlacementsWe are seeking a skilled Customer Service Agent to join our team at a leading logistics and supply chain management company. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Liaise with clients to resolve...
-
Senior Client Onboarding Liaison
7 days ago
Johannesburg, Gauteng, South Africa NielsenIQ Full timeJob DescriptionJob Summary: The Commercial Operations Liaison is a critical role within our organization, serving as the vital link between our clients and operational teams. This position requires strong communication and organizational skills to manage client needs and operational execution effectively.Responsibilities:Act as the primary point of contact...