Client Service Liaison

1 month ago


Johannesburg, Gauteng, South Africa Santam Full time
Job Title: Client Service Custodian

About the Role:

The Client Service Custodian will be responsible for monitoring service and quality levels within the Motor Claims Region. This role involves managing broker relationships, attending broker visits, and providing feedback on queries and performance.

Key Responsibilities:

  • Monitor and maintain broker relations
  • Provide feedback to brokers on queries and performance
  • Handle queries and complaints relating to service
  • Evaluate and report on trends and inaccuracies in internal processes
  • Establish and maintain quality standards for client satisfaction
  • Compile reports for broker discussions
  • Monitor adherence to Service Level Agreements (SLAs)
  • Partner with Broker Services for optimal service delivery
  • Manage client satisfaction improvements using Customer Satisfaction Index (CSI) results
  • Manage complaints and calls received by Regional Managers

Requirements:

  • Grade 12/Matric qualification
  • Post-Matric qualification (advantageous)
  • Insurance-related qualification/s (advantageous)
  • At least 5 years' experience in Motor Claims
  • Familiarity with Santam policies and procedures

About Santam:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, with a passion for delivering Insurance Good and Proper. Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at /careers and apply online.



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