Client Success Strategist

6 days ago

Cape Town, Western Cape, South Africa NielsenIQ Full time
About NielsenIQ

We are a consumer intelligence company that delivers the most complete understanding of consumer buying behavior and reveals new pathways to growth. Our mission is to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

In 2023, we combined with GfK, bringing together the two industry leaders with unparalleled global reach. Our commitment to diversity, equity, and inclusion is reflected in our values, which prioritize equal opportunities for all employees and strive to create an inclusive workplace culture.

What We Offer

  • Flexible working environment
  • Volunteer time off

About the Position

This position is exclusively for our Cape Town office, and we prefer a local candidate. As a Senior Executive, you will contribute to the adoption and application of NIQ Consumer solutions, supporting Consultants to profitably grow customer loyalty and drive sales.

The ideal candidate will have a Statistics, Economics or Marketing graduate degree, preferably at Honours / master's level. They should have excellent analytical skills, ability to interpret sales and consumer data, and confidence in dealing with data. Additionally, they should be proficient in PowerPoint & Excel.

Responsibilities

  • Interact with both Retail Intelligence Teams and NielsenIQ Sales Teams.
  • Support Consultants on elaboration of Analysis and on preparing presentations of insights.
  • Ensure Retail Intelligence insights and action-oriented solutions are delivered to Clients by being a Retail Intelligence expert.
  • Autonomously interact with client staff both on basic and advanced Retail Intelligence client needs.
  • Collaborate with other NielsenIQ teams to provide holistic support to clients.
  • Demonstrate high standards of performance, promote a strong team environment.
  • Partner with CS Consultants, Insights associates, and Sales teams.

Requirements

  • Statistics, Economics or Marketing graduate. Honours / master's level preferred.
  • Excellent analytical skills, ability to interpret sales and consumer data.
  • Confidence and capability for data analyses and interest in dealing with data.
  • Good at providing answers and insights aligned with client's requests, generating new and creative ideas.
  • Client-facing and communication / presentation skills, deliver research results to stakeholders on the client's side in a clear and consistent manner.
  • Ability to work independently and coordinate efforts with other associates within a virtual environment.
  • Organizational skills: understanding of business priorities, ability to adapt to complex and changing organizations, ability to manage time schedules.
  • 1-3 years of experience in FMCG and client dynamics.
  • Full proficiency in PowerPoint & Excel.

About Our Culture

NielsenIQ is a diverse and inclusive company that prioritizes equal opportunities for all employees. We strive to create an inclusive workplace culture that values diversity, equity, and inclusion.

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