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Guest Services Manager

2 weeks ago

Sandton, South Africa Marriott International Full time
About the Role: As a Guest Experience Supervisor at Marriott International, you will play a vital part in delivering exceptional guest experiences. Your responsibilities will include managing front desk operations, processing guest check-ins, and handling payment transactions. You will also be responsible for maintaining accurate guest accounts, compiling reports, and collaborating with the management team to achieve common goals.

Responsibilities:

  • Verify guest identities, assign rooms, and secure payments
  • Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes
  • Process all payment types, vouchers, paid-outs, and charges, balance receipts, and complete cashier and closing reports
  • Collaborate with management team to achieve common goals, address employee concerns, and support team members to reach their full potential

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to work with a global leader in the hospitality industry