Data Analyst
3 days ago
We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions. You will work closely with cross-functional teams to provide actionable insights that enhance service delivery and improve client satisfaction.
Key Responsibilities
- Data Management:
- Gather, clean, and organize data from multiple sources, such as CRM systems, call logs, and internal databases.
- Ensure data integrity and accuracy by identifying and correcting discrepancies.
- Analysis and Insights:
- Analyse large datasets to uncover trends, patterns, and insights that drive process improvements.
- Conduct root cause analysis on performance gaps and operational inefficiencies.
- Create predictive models to forecast business performance and customer behaviour.
- Reporting and Visualization:
- Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Tableau, Power BI).
- Present findings and recommendations to stakeholders in a clear and concise manner.
- Performance Monitoring:
- Track key performance indicators (KPIs)
- Provide insights to improve agent performance and customer outcomes.
- Process Improvement
- Collaborate with operations and quality teams to implement data-driven solutions.
- Automate repetitive tasks and reporting processes to improve efficiency.
Qualifications
- Education:
- Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
- Experience:
- 3+ years of experience as a Data Analyst, preferably in a BPO environment.
- Experience with analysing call centre metrics and operational data is a plus.
- Technical Skills:
- Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
- Experience with BI tools like Tableau, Power BI, or Looker.
- Knowledge of database systems and data visualization techniques.
-
Data Analyst Position
20 hours ago
Cape Town, Western Cape, South Africa Data Bene Full timeData Bene is a forward-thinking fintech company seeking a talented Junior Data Analyst to join our Micro – Merchant Division in Cape Town. As a key member of our team, you will work closely with us to uncover valuable insights from financial data, helping shape the future of financial services.We're looking for a detail-oriented and analytical individual...
-
Business Data Insights Professional
20 hours ago
Cape Town, Western Cape, South Africa Data Bene Full timeAt Data Bene, we're committed to empowering our employees to excel in their careers. As a Junior Data Analyst, you'll be part of our Micro – Merchant Division in Cape Town, working closely with our dedicated team to extract valuable insights from financial data.We're seeking a detail-driven and analytical individual with a strong foundation in data...
-
Senior Data Analyst
2 days ago
Cape Town, Western Cape, South Africa Blue Community Full timeThis is a great opportunity for a highly skilled data analyst to join our Business Intelligence Team at Blue Community. We are looking for someone with a strong analytical mindset and the ability to work with complex data sets.Job Title: Senior Data AnalystWe are seeking a full-time Senior Data Analyst to help us drive business growth through data-driven...
-
Data Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Intelligent Debt Management Full timeData Analyst (Pinelands, Cape Town) The Intelligent Debt Management (IDM) Group, South Africas largest and multi-award winning debt management company, has a position available for a Data Analyst. This individual will join the Business Intelligence Team and will be accountable for mostly (but not limited to only) data analytics and reporting. Requirements...
-
Senior Data Analyst
7 days ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeThe successful candidate will be responsible for gathering, processing, and analyzing data from multiple sources to identify trends and inform business strategies. They will create dashboards, reports, and data visualizations, collaborating with cross-functional teams to ensure data integrity and accessibility. The role involves leading data analytics...
-
Senior Data Analyst
5 days ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeThe successful candidate will be responsible for gathering, processing, and analyzing data from multiple sources to identify trends and inform business strategies. They will create dashboards, reports, and data visualizations, collaborating with cross-functional teams to ensure data integrity and accessibility. The role involves leading data analytics...
-
Talent Data Analyst
6 days ago
Cape Town, Western Cape, South Africa Delta Utilities Full timeAbout the RoleWe are seeking an experienced Talent Data Analyst to join our team at Delta Utilities. As a Talent Data Analyst, you will play a key role in analyzing and interpreting talent data to inform business decisions.Your primary responsibilities will include analyzing and interpreting talent data, identifying trends and insights, and providing...
-
Data Insights Analyst
5 days ago
Cape Town, Western Cape, South Africa IQbusiness Full timeJob Overview:We are seeking an experienced Data Insights Analyst to join our team at IQbusiness. As a Data Insights Analyst, you will be responsible for analysing complex data sets and creating actionable insights that drive business decisions. Your primary responsibilities will include building star schemas, reconciling with data sources, and proposing the...
-
Data Analysts
1 week ago
Cape Town, Western Cape, South Africa Amaris Full timeJob title : Data AnalystsJob Location : Western Cape, Cape TownDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionWe are seeking different skilled profiles to support and enhance our team in Cape Town, South Africa for the following positions: Lead Credit Risk Data Analyst Experience: 8+ years Skills:Strong...
-
Business Data Analyst
23 hours ago
Cape Town, Western Cape, South Africa Intelligent Debt Management Full timeAt Intelligent Debt Management, we are seeking a highly skilled Business Data Analyst to join our Business Intelligence Team.This individual will be responsible for delivering data analytics and reporting solutions that drive business growth and improvement.We are looking for someone with a university degree in Statistics, Computer Science or Informatics,...
-
Junior Data Analyst
1 week ago
Cape Town, Western Cape, South Africa CA Financial Appointments Full timeJob title : Junior Data AnalystJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended LinksJobs by Location Job by industries About the jobPassionate about data analytics, financial modelling, and the future of renewable energy? A dynamic and fast-growing energy aggregation and trading business is looking for a Junior Data Analyst...
-
Data Operations Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Santam Insurance Full timeJob title : Data Operations AnalystJob Location : Western Cape, BellvilleDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries What will you do?The Data Operation Analyst will be responsible for managing and optimizing data processes to ensure the accuracy, integrity, and availability of data across the organization. This role...
-
Data Analyst Lead
6 days ago
Cape Town, Western Cape, South Africa MBA-Exchange Full time**Overview of the Role:**We are looking for a highly skilled Data Analyst Lead to join our team at MBA-Exchange.The successful candidate will be responsible for leading the development and implementation of business intelligence solutions, working closely with stakeholders to turn data into critical information and knowledge that can be used to make sound...
-
Business Data Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeJob Description: The successful candidate will be responsible for analyzing financial data from multiple sources using Python, MS SQL, and MySQL, developing reports and dashboards to support business objectives, and optimizing database queries for efficient data retrieval. They will collaborate with finance, accounting, and IT teams to gather data...
-
Financial Data Analyst
2 days ago
Cape Town, Western Cape, South Africa Carrick Wealth Full timeQualifications and ExperienceEssential Qualification: Related Qualification (Certificate, Diploma, Degree).Minimum 3 years of previous data analyst experience.
-
Business Data Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeThe successful candidate will extract, clean, and analyze financial data from multiple sources using Python, MS SQL, and MySQL while developing and maintaining financial reports, dashboards, and ad-hoc queries. They will optimize complex SQL queries, manage relational databases, and troubleshoot discrepancies. The role requires close collaboration with...
-
Data Analyst II
4 weeks ago
Cape Town, Western Cape, South Africa ShopriteX Full timeAbout the TeamShopriteX was established to accelerate the use of data to improve customer experience and business operations. Our Agile way of working allows for flexibility to grasp new opportunities and quickly transform them into insights that will have a direct impact on strategic initiatives. The Insights & Data Monetisation Tribe harnesses big data,...
-
Cape Town, Western Cape, South Africa Status Staffing Full timeAbout the RoleStatus Staffing is looking for a skilled Data Warehouse Business Analyst to work on data warehousing projects. The ideal candidate will have a strong background in business analysis and data warehousing.Main DutiesFacilitate communication between business users and technical teams, translating business requirements into technical...
-
Financial Services Data Analyst
23 hours ago
Cape Town, Western Cape, South Africa Talent Sauce Full timeAbout the RoleTalent Sauce is seeking a Financial Services Data Analyst to join our dynamic team. The successful candidate will be responsible for developing and maintaining business intelligence solutions that provide actionable insights to drive informed decision-making within the organization.Key RequirementsDegree in Computer Science, Information...
-
Data Analyst Developer
6 days ago
Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full timeAs a talented individual, you will be responsible for working closely with stakeholders, data engineers, and business intelligence analysts to turn data into critical information and knowledge that can be used to make sound business decisions.Key ResponsibilitiesDevelop the full life-cycle of the enterprise data warehouse, data marts, and business...