Relationship Manager
5 days ago
About This Role
We are seeking a highly motivated and experienced Customer Retention Consultant to join our Personal Banking team. As a Customer Retention Consultant, you will be responsible for developing and implementing strategies to retain and grow our personal banking customer base.
Key Responsibilities
- Act as point of contact for customer first-call resolutions
- Negotiate payment arrangements to retain customers
- Develop and implement strategies to educate and rehabilitate customers
To be successful in this role, you will need:
- A Higher Certificate or Diploma in a relevant field
- Experience in Credit Risk and Risk & Corporate Affairs
- 3-4 years of Inbound and Outbound contact centre experience
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