Relationship Manager

3 days ago


Johannesburg, Gauteng, South Africa Bryte Insurance Company Limited Full time
About the Role

Bryte Insurance Company Limited is seeking a highly skilled and experienced Relationship Manager to join our team. As a key member of our Claims Department, you will be responsible for developing customer-specific value-added services and working as a customer champion to ensure that all aspects of the claim process are conducted in an effective, efficient manner.

Key Responsibilities
  • Manage claims notification processes, validation, and investigation.
  • Collaborate with Claims Management, Operations, and Leadership Team to ensure seamless delivery of services.
  • Work closely with Marketing and Customer Relationship Teams to develop strategic partnerships and enhance customer advocacy.
  • Manage individual and portfolios of claims cost-effectively, minimizing claims leakage and meeting organizational and customer claims service standards.
Requirements
  • Grade 12 Matric, NQF Level 6 (B-Degree) or equivalent qualification.
  • 3-5 years of experience within claims operations or customer-facing roles.
  • Associate of the Insurance Institute of South Africa (AIISA) FIISA certification.
Leadership Competencies
  • Leading and influencing teams towards achievement of end-results and building commitment towards organizational goals.
  • Exploring opportunities for increasing revenue, decreasing costs, and enhancing profitability by building strategic partnerships.
  • Developing others to prosper personally and professionally through delegation, mentoring, and coaching.


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