Store Performance Manager
1 day ago
Key Duties and Responsibilities:
- Lead and manage the operations of all retail stores, ensuring seamless performance across all locations.
- Collaborate with senior leadership to develop and implement company-wide operational strategies aimed at optimizing sales, improving efficiency, and enhancing the customer experience across all stores.
- Monitor and evaluate operational performance, providing strategic recommendations to improve efficiency, customer service, and profitability.
- Ensure stores are consistently operating at optimal levels, meeting business needs and maintaining brand standards.
Retail Performance Reporting & Analysis
As a Store Performance Manager at GalXBoy, you will oversee comprehensive reporting across all stores, tracking sales trends, foot traffic, inventory levels, and other key performance indicators. You will provide regular insights and detailed reports to senior management on store performance, highlighting opportunities for growth, improvements, and challenges. Your expertise in retail analytics, performance reporting, and using data to drive business decisions will enable you to formulate strategies that drive performance across all locations, ensuring that stores achieve sales targets and operational goals.
Inventory Management & Stock Control:
- Oversee inventory management for all stores, ensuring stock levels are optimized and loss is minimized.
- Monitor stock levels and trends, working with store managers to maintain appropriate inventory while avoiding overstocking or stockouts.
- Implement and enforce inventory control measures to minimize shrinkage and ensure accurate stock reporting across all locations.
- Conduct roll out of all necessary stock count processes required by the business.
Leadership & Team Development
The successful candidate will lead, mentor, and develop a network of store managers and teams, ensuring consistent achievement of performance metrics, including sales targets, customer satisfaction, and operational efficiency. They will develop and implement a leadership development program to strengthen store management capabilities, foster growth, and improve retention. A positive, inclusive, and performance-driven culture will be maintained across all retail locations, aligning all teams with the company's goals and values.
Risk Management, Compliance, and Financial Oversight:
- Enforce and ensure compliance with company policies, retail standards, and industry regulations across all stores.
- Conduct regular audits and reviews to ensure adherence to operational guidelines, health and safety regulations, and company procedures.
- Identify, mitigate, and manage risks related to inventory loss, safety, employee welfare, and operational inefficiencies.
- Investigate incidents or accidents and ensure proper documentation and corrective actions are taken.
Skills and Qualifications
A Bachelor's degree in Business Administration, Retail Management, or related field (preferred). Minimum of 5+ years of experience in retail operations management, with at least 3 years in a leadership role overseeing multiple stores. Experience in leading and mentoring store management teams in a multi-location environment. Strong financial management skills, including budgeting, payroll oversight, and cost control.
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