Network Infrastructure Specialist
3 weeks ago
About the Role:
We are seeking an experienced Network Engineer to join our Client Services team as a 2nd Line Network Support Engineer. In this role, you will be responsible for maintaining and supporting our Client Network environment, working closely with internal and external teams to ensure seamless service delivery.
Key Responsibilities:
- Maintain and support Network infrastructure, ensuring optimal performance and uptime.
- Document the Network environment, including configuration and setup details.
- Assist with reporting on the Network environment, including incident and request management.
- Attend and resolve incidents and client requests logged in the call management system.
- Adhere to client Change control process, submit changes and attend CAB meetings.
- Coordinate and work closely with internal, client and 3rd party support teams.
- Assist with and give input to service designs, redesign, planning and implementation.
- Provide service improvement recommendations.
- Training, certification and upskill in relevant Huawei and Cisco technologies.
Requirements:
Qualifications & Experience:
- 5-10 year experience in network (LAN and WLAN) wireless support.
- Huawei HCIP Certified ICT Professional – Routing and Switching (Preferred)
- Cisco CCNP - Routing & Switching. (Alternate)
Skills:
- Problem Solving
- Verbal communication
- Client Satisfaction
- Team Work
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