IT Procurement Expert
6 days ago
At Metamorph Holdings, we are seeking a Technical Acquisition Manager to provide application support for all applications within the group.
The ideal candidate will have a strong background in Application Support, including experience with XML, Azure, IIS, and SLAs.
Key Responsibilities- Provide application support for all applications within the group.
- Ensure effective front-end and back-end functionality of applications.
- Keep all call tickets updated as work progresses each day.
- Resolve calls logged by users for queries, errors, and other problems experienced on the system.
- Report trending issues to application lead.
- Establish the root causes of application errors and escalate serious concerns to the Senior Engineer/Application Support Lead.
- Degree in Information Technology or related qualification.
- 5+ years' experience in Application Support.
- Proven experience in Application Support, XML, Azure, IIS, SLAs.
- Knowledge and experience of Microsoft SQL Server, T-SQL.
- Knowledge and experience of Crystal Reports.
- Knowledge of Sage X3, Sage People.
- Experience in software testing.
- Working knowledge of different operating systems and Internet technologies.
- Experience of working on projects within the Software Development Life Cycle.
- Incident management system knowledge.
- Change management experience.
- Exposure to vendor engagement.
- Excellent communication and troubleshooting skills.
- Experience in cloud solutions.
- Absolute commitment to ensuring an exceptional level of customer experience.
- Positive, collegiate approach with a can-do-will-do attitude and a desire to take responsibility for delivery.
- Strong analytical, problem-solving, and decision-making skills.
Please note that if you do not hear from us within two weeks after the closing date, please consider your application unsuccessful.
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