Insurance Claims Support Specialist
4 days ago
Job Title: Insurance Claims Support Specialist
About the RoleWe are seeking an experienced and skilled Insurance Claims Support Specialist to join our team at AFGRI. The successful candidate will be responsible for ensuring that all administrative functions relating to claims are processed in a timely and accurate manner.
Key Responsibilities- To obtain claim forms and relevant documentation and information from clients
- To register new claims within 24 hours
- Daily processing, tracking, recording, and ensuring timely settlement of claims
- Daily capturing, updating, and storing of claims on the Cardinal administration system
- Daily feedback to client(s) and relationship managers or relationship manager assistants on claims progress
- Assist with Underwriting functions when requested
- Operate within the Financial Sector Conduct Authority (FSCA) and FAIS regulations
- Report all customer complaints to Head Office daily
- Grade 12
- FAIS accreditation (Level RE 5)
- Financial Sector Conduct Authority (FSCA) recognised qualification
- 5 years in the short-term insurance industry
- Excellent English and Afrikaans communication skills
Please note that the role will be based in either Centurion or Bethal, depending on the candidate's current location.
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