Regional Operations Director
4 weeks ago
At HR Genie, we are seeking an experienced and dynamic Regional Operations Manager to lead and manage operations in the Copperbelt region. The successful candidate will be responsible for overseeing the day-to-day operations of three branches, ensuring efficient and effective service delivery, and maintaining high standards of security for our clients.
Key Responsibilities:- Operational Leadership:
- Develop and implement operational strategies to improve efficiency and service quality.
- Ensure compliance with company policies, procedures, and industry regulations.
- Manage budgets and financial performance for the regional operations.
- Team Management:
- Lead, mentor, and develop branch managers and their teams.
- Foster a positive work environment that encourages teamwork and professional growth.
- Conduct regular performance evaluations and provide constructive feedback.
- Client Relationship Management:
- Maintain strong relationships with key clients and stakeholders.
- Address and resolve client concerns promptly and effectively.
- Ensure client satisfaction by delivering high-quality security services.
- Strategic Planning and Implementation:
- Develop and execute regional business plans in alignment with corporate goals.
- Identify and pursue growth opportunities within the region.
- Implement best practices and innovative solutions to enhance operational performance.
- Minimum of 10 years of experience in the security industry.
- At least 10 years in a managerial position overseeing multiple locations.
- Proven experience managing teams in a company with over 2000 employees.
- Mining industry experience is advantageous.
- A Bachelor's degree in Business Administration, Management, Security Management, or a related field is preferred.
- Relevant certifications in security management are a plus.
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