Vehicle Service Coordinator
3 days ago
About Our Team
We are a dynamic and customer-focused team at Bonafide Human Capital in Pretoria, dedicated to delivering exceptional service experiences. As a Service Advisor, you will play a vital role in ensuring our customers' vehicles receive timely and quality maintenance, repair, and servicing.
You will be responsible for communicating effectively with customers, providing estimated cost analyses, determining necessary services, predicting completion times, and maintaining regular communication during the repair process. Your primary objective will be to deliver exceptional customer service, foster strong relationships, and ensure our customers feel valued and comfortable throughout the service experience.
To achieve this, you will need to liaise and interact attentively with customers to comprehend their service needs accurately. You will prepare comprehensive service estimates, promote routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
Main Responsibilities:- Receive customers in a professional and friendly manner, ensuring they feel valued and comfortable.
- Liaise and interact attentively with customers to comprehend their service needs accurately.
- Prepare comprehensive service estimates, promote routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate effectively with customers, explaining service details clearly and appropriately, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available, fostering strong relationships and loyalty.
- Create collaborative partnerships to expedite service delivery, enhancing the overall customer experience.
- Schedule appointments, manage phone calls, and handle queries efficiently.
- Assist with coordinating alternate transportation, car rental reservations, shuttle services, and other related tasks.
- Maintain high standards of departmental administration, including service sheets, invoices, job cards, warranty claims, authorisation, and more.
- Develop and maintain a comprehensive customer database, capturing contact details and information.
- Contribute to achieving industry standards of process efficiency and service excellence, ensuring repeat business and referrals.
- Effectively manage customer complaints via relevant CRM systems, resolving issues promptly and fairly.
- Continuously develop your knowledge base to stay current and relevant in the field.
- Attend regular team meetings, sharing feedback and suggestions for continuous improvement.
- Pursue OEM training courses and developmental opportunities allocated to enhance your skills and expertise.
- Perform additional duties as required by management.
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