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Customer Service Quality Analyst

1 week ago

Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time
Job Overview

We are seeking a highly skilled Quality Assurance Agent to join our team. The successful candidate will be responsible for evaluating customer interactions and providing feedback to improve performance.

Key Responsibilities:
  • Develop and implement evaluation criteria to assess customer interactions.
  • Conduct regular assessments of customer interactions to identify areas for improvement.
  • Provide constructive feedback to team members to enhance their performance.
  • Collaborate with the QA team to develop and implement quality control processes.


Requirements:
  • A minimum of 1 year of experience in Quality Assurance within a contact centre.
  • Grade 12 qualification, which must be presented at the interview stage.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.


About Us

We are a dynamic company that values innovation and excellence. Our goal is to deliver exceptional customer service and exceed our customers' expectations.