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Senior Network Infrastructure Specialist
1 month ago
At Dimension Data, we're dedicated to empowering our clients with innovative technology solutions that drive business success. As a leading IT services and solution provider, we understand the importance of proactive network management in ensuring seamless operations.
We're currently seeking an experienced MS Telco Engineer L2 to join our team In this role, you'll be responsible for providing top-notch managed services to our clients, ensuring their IT infrastructure remains operational at all times.
Job Responsibilities:- Proactive Fault Analysis
- Diligently monitor client requests or tickets to resolve technical incidents and problems efficiently.
- Ensure prompt logging of incidents with detailed information to facilitate swift resolution.
- Liaise with stakeholders to expedite diagnosis and identify effective solutions.
- Analyze first-line support calls, identifying root causes and implementing comprehensive resolutions.
- Coordinate product requests and collaborate with team members to guarantee timely repairs.
- Report and escalate issues to third-party vendors as necessary, maintaining open communication with clients.
- Provide regular feedback to clients and affected parties, updating systems and portals accordingly.
- Coordinated efforts with vendors to rapidly restore faults, ensuring minimal downtime.
- Update Account and Service Manager information, keeping clients informed on fault status.
- Organize conference calls between vendors and engineers to ensure seamless issue resolution.
- Support Netops and Service managers with special investigations, utilizing expertise to drive results.
- Prior experience in the telco industry (negotiable)
- CCNA certification or equivalent
- Vendor management expertise
- Cisco Certified Network Associate certifications (Routing and Switching, Wireless, Data Centre, Voice)
- Relevant ITIL certification
As an esteemed member of our team, you can expect a competitive salary range of $90,000-$120,000 per annum, commensurate with experience and qualifications. Our compensation package includes benefits such as medical insurance, retirement plans, and opportunities for professional growth and development.