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ICT Business Systems Analyst
1 week ago
We are a reputable ICT solutions provider with a proven track record of delivering renowned ICT solutions in the retail sector.
Our team of highly experienced technical professionals empowers us to deliver quick and high-quality service offerings for building and managing the backbone that propels our customers' businesses forward.
We provide ICT solutions to over 500 retail outlets, as well as services to the Property Management, Hospitality, Logistics, and Legal sectors.
About the RoleWe are seeking a dynamic and highly skilled Business Analyst to join our team.
The ideal candidate will work across multiple departments to translate business requirements into applications, integrations, and systems landscapes.
This individual must possess exceptional analytical, documentation, and stakeholder management skills, with the ability to work collaboratively in a fast-paced, ICT-focused environment.
Key Responsibilities- Collaborate with departments to understand their application, workflow, and reporting needs.
- Translate business requirements into functional solutions, considering existing systems, integrations, and landscapes.
- Identify and recommend improvements to business processes, ensuring alignment with best practices.
- Develop comprehensive documentation, including process flows, business requirements, implementation plans, and measurable outcomes.
- Maintain accurate and updated records of all project deliverables and activities.
- Engage with stakeholders across all levels, including C-Level executives, to extract and clarify requirements.
- Educate and guide stakeholders on best practices and optimal solutions to achieve objectives.
- Manage key relationships with stakeholders, addressing skill gaps where necessary.
- Apply extensive experience with various applications and systems, including ERP systems, quoting tools, ITSM tools, IT support tools, and network management tools.
- PowerBI or BI application experience is advantageous.
- Configure and deploy workflows to meet business and operational needs.
- Apply simple but effective training methodologies to ensure departments are educated and empowered to use any newly implemented applications, workflows, reports, etc.
- Supervise and mentor junior staff, supporting their career development and growth.
- Provide guidance, learning opportunities, and exposure to junior team members.
- Fulfil managerial duties, ensuring team deliverables align with organizational goals.
- Utilize strong self-management and project management skills to prioritize and meet deadlines.
- Balance multiple projects and workflows efficiently to deliver on time and within scope.
