IT Support Specialist

1 month ago


Germiston, Gauteng, South Africa Bitventure Consulting Full time
IT Field Technician

Bitventure Consulting is a dynamic and innovative company that is expanding its operations in the Fintech sector. We are seeking a highly skilled IT Field Technician to join our team and contribute to our growth.

Key Responsibilities:

Technical Support:

  • Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA.
  • Manage the ticketing system by prioritising, categorising, and assigning support requests.
  • Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations.
  • Ensure technical assistance is provided to key clients and employees.
  • Provide after-hours support where and when necessary.

Maintenance:

  • Keep up to date with system information testing, changes, and updates.
  • Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems.
  • Ensure technology equipment is delivered and relocated as needed.

Documentation and Reporting:

  • Document hardware and software changes, maintain asset inventories, and create reports on support activities, equipment status, and system performance.

Requirements:

  • 3-5 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers.
  • Diploma in Information Technology or related field.
  • Driver's License and own vehicle.
  • Technical troubleshooting (in person or remote).
  • Proficiency in remote support tools and techniques.
  • Skills and knowledge in Operating Systems, Hardware knowledge, Software applications, and Networking.
  • Knowledge of basic security practices.
  • Documentation, Backup, and recovery skills.
  • Excellent customer service, stakeholder management, communication skills, solutions-focused, teamwork, and collaboration skills.


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