IT Support Specialist
1 month ago
Bitventure Consulting is a dynamic and innovative company that is expanding its operations in the Fintech sector. We are seeking a highly skilled IT Field Technician to join our team and contribute to our growth.
Key Responsibilities:
Technical Support:
- Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA.
- Manage the ticketing system by prioritising, categorising, and assigning support requests.
- Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations.
- Ensure technical assistance is provided to key clients and employees.
- Provide after-hours support where and when necessary.
Maintenance:
- Keep up to date with system information testing, changes, and updates.
- Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems.
- Ensure technology equipment is delivered and relocated as needed.
Documentation and Reporting:
- Document hardware and software changes, maintain asset inventories, and create reports on support activities, equipment status, and system performance.
Requirements:
- 3-5 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers.
- Diploma in Information Technology or related field.
- Driver's License and own vehicle.
- Technical troubleshooting (in person or remote).
- Proficiency in remote support tools and techniques.
- Skills and knowledge in Operating Systems, Hardware knowledge, Software applications, and Networking.
- Knowledge of basic security practices.
- Documentation, Backup, and recovery skills.
- Excellent customer service, stakeholder management, communication skills, solutions-focused, teamwork, and collaboration skills.
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