Automotive Service Advisor

3 weeks ago

Newcastle, KwaZulu-Natal, South Africa The Recruitment Guy Full time

Job Summary:

The Recruitment Guy is seeking a highly motivated and customer-focused Service Advisor to join our team in the automotive industry. As a Service Advisor, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring that all automotive service needs are met efficiently.

Key Responsibilities:

  • Customer Service:
    • Provide warm and welcoming service to customers, ensuring their automotive service needs are met.
    • Maintain a high level of customer satisfaction by addressing concerns and ensuring a positive service experience.
    • Offer accurate information and advice regarding service options, timelines, and costs.
  • Service Management:
    • Schedule service appointments and manage the service workflow to ensure timely and efficient operations.
    • Coordinate with the workshop and parts departments to ensure the availability of necessary parts and services.
    • Communicate effectively with technicians to relay customer concerns and ensure accurate diagnostics and repairs.
  • Documentation and Record Keeping:
    • Prepare service orders and maintain detailed records of all service activities.
    • Ensure that all documentation is accurate and up-to-date, including customer information, vehicle details, and service history.
    • Utilize dealership software to manage service records and track progress.
  • Sales and Upselling:
    • Identify opportunities to upsell additional services and products to customers, enhancing their vehicle's performance and longevity.
    • Provide customers with detailed explanations of recommended services and associated benefits.
  • Vehicle Knowledge:
    • Possess comprehensive knowledge of automotive systems and components to accurately diagnose issues and recommend appropriate services.
    • Stay updated with the latest automotive technologies and service practices.
  • Customer Follow-Up:
    • Conduct follow-up calls to ensure customer satisfaction and address any post-service concerns.
    • Build and maintain long-term relationships with customers, encouraging repeat business.

Requirements:

  • Proven experience as a Service Advisor in an automotive dealership environment.
  • Strong knowledge of automotive systems and vehicle maintenance.
  • Grade 12 (Matric) (req.) + Position related qualification / certificate (adv)
  • Computer literate: Experience with dealership software is advantageous.
  • Exceptional customer service and communication skills.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Strong organizational and time-management abilities.
  • Detail-oriented with a commitment to accuracy and quality.
  • Valid drivers license.

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