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Medipost Quality Assurance Professional

1 week ago

Pretoria, Gauteng, South Africa Medipost Full time

MEDIPOST PHARMACY IS COMMITTED TO EXCELLENCE IN QUALITY CARE AND IS SEEKING A HIGHLY MOTIVATED AND SKILLED QA OFFICER TO JOIN OUR TEAM.

About the Role
  • The successful candidate will be responsible for ensuring the accuracy and completeness of Quality Assurance logs, investigating discrepancies, and resolving issues in a timely manner.
  • They will also participate in SOP reviews, provide input for the compilation of Standard Operating Procedures within specified timelines, and identify improvements to processes as well as the Medipost / CDU App system.
  • Additional responsibilities include time and attendance management according to Company Policies, attention to detail, problem-solving skills, completion of various Quality Assurance logs within agreed and specified timelines, and investigating and resolving any disagreements with Departmental Manager on the applicable Quality Assurance logs within specified timelines.
Key Responsibilities
  • Quality Assurance of Medipost Group Processes: Identify any deviations in alignment of processes with Standard Operating Procedures and communicate effectively to applicable superiors for review.
  • Participate in SOP reviews and provide input for the compilation of Standard Operating Procedures within specified timelines.
  • Identify improvements to processes as well as Medipost / CDU App system.
  • Communication administrative competency.
  • Attention to detail and problem-solving competencies.
Requirements
  • Excellent understanding of Medipost Group processes and service level agreements.
  • Previous experience in a Contact Centre, Customer Service, or Quality Assurance delivery role.
  • Registered at the South African Pharmacy Council (SAPC) as Qualified Post Basic Pharmacist Assistant.