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Senior Client Relationship Manager

2 weeks ago

Worcester, Western Cape, South Africa Shoprite Group of Companies Full time
About This Role

We are seeking a Senior Client Relationship Manager to join our team. As a Key Account Portfolio Manager, you will be responsible for managing and nurturing relationships with our most significant clients.

This role involves:

  • Strategic Planning: Develop and implement strategies to grow key accounts and increase market share.
  • Account Management: Develop and maintain strong, long-lasting relationships with key clients.
  • Client Engagement: Conduct regular meetings and reviews with clients to ensure satisfaction and identify opportunities for upselling and cross-selling.

Responsibilities:

  • Market Research: Stay informed about market trends, competitive landscape, and industry developments to provide clients with relevant insights and suggestions.
  • Problem Solving: Identify and resolve issues that may impact client satisfaction or account performance.
  • Collaboration: Work closely with internal teams (sales, marketing, product development, and customer service) to ensure alignment and support for client initiatives.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in account management, sales, or business development, preferably with key or strategic accounts.
  • Knowledge and Skills:
    • Strong interpersonal and communication skills.
    • Excellent negotiation and presentation abilities.
    • Analytical mindset, with the ability to interpret data and make informed decisions.