Medical Scheme Administrator
4 weeks ago
We are seeking a highly skilled and experienced Medical Scheme Administrator to join our team at HR Genie.
About the Role:
The successful candidate will be responsible for providing administrative support to our medical scheme clients, ensuring that all client documentation is in compliance with FICA & FAIS legislation.
Key Responsibilities:
- Client Interaction & Administration:
- Regular interaction with clients, colleagues, and management to ensure effective delivery of administrative requirements within a specified framework.
- Ensure that client documentation is in compliance with FICA & FAIS legislation.
- Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
- Recording of client interaction and updating of client records upon completion of interaction, Maintain client record and database.
- Written communication/confirmation to clients or service providers.
- People & Operational Support:
- Efficient operation of answering all incoming calls promptly and politely; assessing callers requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
- Communicate with a variety of individuals on all levels.
- Work effectively in a team and as an individual.
- Dealing with correspondence, complaints, and queries.
- Encourage a healthy and productive work environment and monitor office safety.
Requirements:
National Senior Certificate (Grade 12 / Matric) NQF 4 and Excellent knowledge of English and Afrikaans (speak, write, read, understand) together with experience in financial services, medical scheme knowledge or related administrative environment of at least 3-4 years.
What We Offer:
A competitive salary and benefits package, a dynamic and supportive work environment, and opportunities for career growth and development.
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