Medical Scheme Administrator

4 weeks ago


Pretoria, Gauteng, South Africa HR Genie Full time
Job Title: Medical Scheme Administrator

We are seeking a highly skilled and experienced Medical Scheme Administrator to join our team at HR Genie.

About the Role:

The successful candidate will be responsible for providing administrative support to our medical scheme clients, ensuring that all client documentation is in compliance with FICA & FAIS legislation.

Key Responsibilities:

  • Client Interaction & Administration:
    • Regular interaction with clients, colleagues, and management to ensure effective delivery of administrative requirements within a specified framework.
    • Ensure that client documentation is in compliance with FICA & FAIS legislation.
    • Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
    • Recording of client interaction and updating of client records upon completion of interaction, Maintain client record and database.
    • Written communication/confirmation to clients or service providers.
  • People & Operational Support:
    • Efficient operation of answering all incoming calls promptly and politely; assessing callers requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
    • Communicate with a variety of individuals on all levels.
    • Work effectively in a team and as an individual.
    • Dealing with correspondence, complaints, and queries.
    • Encourage a healthy and productive work environment and monitor office safety.

Requirements:

National Senior Certificate (Grade 12 / Matric) NQF 4 and Excellent knowledge of English and Afrikaans (speak, write, read, understand) together with experience in financial services, medical scheme knowledge or related administrative environment of at least 3-4 years.

What We Offer:

A competitive salary and benefits package, a dynamic and supportive work environment, and opportunities for career growth and development.



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