Cloud Support Expert
3 days ago
A technical professional sought by Amazon to work as a Cloud Support Engineer.
About the JobThis role involves working with AWS customers to provide exceptional support and resolve complex technical issues. The ideal candidate will have 1+ years of software development experience, 2+ years of technical support experience, and strong knowledge of cloud computing concepts.
Key Responsibilities- Solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
- Driving initiatives that improve support-related processes and our customers' experience, including tutorials, how-to videos, technical articles, trainings, etc.
- Providing feedback to internal AWS teams on how to improve services and working on critical, highly complex customer problems.
- Continuously learning groundbreaking technologies and developing new technical skills.
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