Cloud Support Expert

3 days ago


Cape Town, Western Cape, South Africa Amazon Full time
Job Description

A technical professional sought by Amazon to work as a Cloud Support Engineer.

About the Job

This role involves working with AWS customers to provide exceptional support and resolve complex technical issues. The ideal candidate will have 1+ years of software development experience, 2+ years of technical support experience, and strong knowledge of cloud computing concepts.

Key Responsibilities
  • Solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
  • Driving initiatives that improve support-related processes and our customers' experience, including tutorials, how-to videos, technical articles, trainings, etc.
  • Providing feedback to internal AWS teams on how to improve services and working on critical, highly complex customer problems.
  • Continuously learning groundbreaking technologies and developing new technical skills.


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