Cloud Support Expert

5 days ago


Cape Town, Western Cape, South Africa Amazon Full time

At Amazon, we are seeking highly motivated Database Engineers who are passionate about technology and want to work with the fastest growing Cloud Platform in the world. As a member of our AWS Support team, you will be at the forefront of Cloud technologies, surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

We provide global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. You will be responsible for directly supporting customers from all over the world and developing your skills across the AWS platform.

Key Responsibilities
  1. Learn and use ground-breaking technologies.
  2. Assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
  3. Act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
  4. Provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  5. Coach/mentor new hires, develop & present training, partner with development teams on complex issues, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

AWS Support is 24/7/365 operations and shift work will be required. We are open to hiring candidates to work out of Cape Town or Waterfall City.



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