Product Support Manager

1 week ago


Pretoria, Gauteng, South Africa Tracker South Africa Full time
Job Description:

We are seeking a skilled IT System Administrator to lead the troubleshooting, testing, and improvement of our products.

This role requires an individual with strong networking, Linux, and scripting skills who can effectively analyze product performance, provide feedback to development teams, and support both internal teams and clients.

The ideal candidate will be a proactive problem solver with a passion for technology and continuous improvement.

Key Responsibilities:
  • Test new software releases from developers to ensure stability and functionality.
  • Replicate and diagnose technical issues reported in the field to identify solutions.
  • Troubleshoot and resolve product-related problems efficiently.
  • Ensure all products are free from critical bugs before deployment.
Requirements:
  1. A+ and N+ certification is mandatory.
  2. Minimum of 2 years in a Technical Support role.
  3. Strong administrative Linux knowledge.
  4. Proficiency in scripting and command-line operations.
  5. Solid networking and firewall experience, including IP configuration, subnetting, and gateway setup.
  6. Understanding of control & instrumentation, low voltage systems, relays, and digital inputs/outputs.
  7. Programming background is a nice-to-have but not required.
  8. Takes initiative and is eager to impress.
  9. Works well independently and in a team environment.
  10. Communicates clearly and effectively, reducing the need for repeated explanations.


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