Customer Service Representative Job
2 weeks ago
Ajtechnicaldr is recruiting a dedicated Shop Assistant to fill a vacant position in Rustenburg, South Africa.
Key Responsibilities:The ideal candidate will be responsible for:
- Delivering exceptional customer service and processing sales transactions efficiently.
In addition to the key responsibilities, the successful candidate will also:
- Manage counter sales, ensuring that customers receive personalized attention and excellent service.
- Co-ordinate warehouse activities, including stock receiving, dispatching, and organizing, as well as conducting regular stock takes.
- Apply colour matching skills to meet customer requirements and provide accurate results.
- Ensure the store maintains a clean and visually appealing appearance, adhering to company standards.
- Monitor and improve health and safety protocols to minimize risks and maintain a safe working environment.
- Process shipments and deliveries promptly, ensuring timely receipt and organization of goods.
- Build strong relationships with customers by delivering outstanding service and exceeding their expectations.
- Basic understanding of sales principles and customer service practices.
- Solid communication and interpersonal skills, enabling effective collaboration and conflict resolution.
- Strong organizational skills, allowing for efficient task management and prioritization.
- Product knowledge, which will enable the Shop Assistant to provide informed advice to customers.
- Proficiency in computer software, specifically Excel, Word, and Outlook.
- A minimum of Grade 12 certification is mandatory.
- A valid driver's license is required.
- A minimum of 2-3 years of experience in retail is necessary.
- Excellent communication skills leading to high customer satisfaction.
- Ability to prioritize orders, plan ahead, and think creatively to resolve problems.
- Effective interpersonal skills, enabling strong relationships with customers at all levels.
- Results-oriented approach, coupled with proactivity in a dynamic environment.
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