Technical Service Manager at Enterprise Cloud Services

7 days ago


Sandton, South Africa SAP Full time

We help you accelerate your cloud transformation journey

SAP Enterprise Cloud Services (ECS) is a global organization that provides cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. As a Technical Service Manager (TSM) at ECS, you will be the single point of contact for all technical topics in context of the customer's S/4 HANA Private cloud engagement.

Your responsibilities

  • Support our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise
  • Analyse customer's business requirements and problems and work across the SAP Enterprise Cloud Services and other SAP departments to provide quality services
  • Act as a trusted technical advisor to our customers and partners and provide comprehensive knowledge on SAP S/4 HANA architecture, conversion, migration path, methodology and tools
  • Understand the SAP high availability or disaster recovery architecture, network and virtual technologies
  • Design optimal SAP configuration to maximize system performance and availability
  • Identify and position offerings by SAP that deliver value to the customer

What we are looking for

  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions
  • Minimum 3 years of experience in a customer-facing role
  • Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases
  • Experience in de-escalating critical situations
  • Fluency in English mandatory, fluency in Portuguese & French highly appreciated
  • Solid know-how on SAP Technologies and Products


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