Technical Service Manager at Enterprise Cloud Services
7 days ago
We help you accelerate your cloud transformation journey
SAP Enterprise Cloud Services (ECS) is a global organization that provides cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. As a Technical Service Manager (TSM) at ECS, you will be the single point of contact for all technical topics in context of the customer's S/4 HANA Private cloud engagement.
Your responsibilities
- Support our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise
- Analyse customer's business requirements and problems and work across the SAP Enterprise Cloud Services and other SAP departments to provide quality services
- Act as a trusted technical advisor to our customers and partners and provide comprehensive knowledge on SAP S/4 HANA architecture, conversion, migration path, methodology and tools
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies
- Design optimal SAP configuration to maximize system performance and availability
- Identify and position offerings by SAP that deliver value to the customer
What we are looking for
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions
- Minimum 3 years of experience in a customer-facing role
- Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases
- Experience in de-escalating critical situations
- Fluency in English mandatory, fluency in Portuguese & French highly appreciated
- Solid know-how on SAP Technologies and Products
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