Technical Service Manager at Enterprise Cloud Services
4 weeks ago
We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will play a critical role in helping our customers accelerate their cloud transformation journey and achieve their business goals.
Key Responsibilities:- Act as the primary point of contact for customers, providing technical guidance and support for SAP S/4HANA adoption and cloud transformation initiatives.
- Analyze customer business requirements and work with cross-functional teams to provide quality services, resolve technical complexities, and ensure successful cloud transformation outcomes.
- Design and implement optimal SAP configurations to maximize system performance and availability, and identify opportunities for customers to leverage SAP's cloud offerings.
- Collaborate with customers and internal stakeholders to develop and execute service plans, and orchestrate the implementation of technical action items across customer landscapes.
- Minimum 7+ years of SAP technical administration and operations experience, preferably in SAP Basis.
- Minimum 3 years of experience in a customer-facing role, with a strong track record of de-escalating critical situations.
- Hands-on experience with Unix/Linux flavors, SAP HANA, and Sybase databases, as well as a solid understanding of SAP technologies and products.
- Fluency in English is mandatory, with fluency in Portuguese and French highly appreciated.
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
SAP is a global leader in enterprise software and a pioneer in the cloud. We help organizations of all sizes and industries run better by delivering innovative solutions that enable them to adapt quickly to changing business conditions.
At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are committed to equal employment opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Join our team and be part of a company that is shaping the future of business and technology.
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