Credit Collection Team Leader
6 days ago
We are seeking a highly experienced Senior Credit Collection Team Leader to lead our debt recovery team in South Africa. The successful candidate will have a strong background in collections, with a proven track record of managing high-performing teams and achieving exceptional results.
The ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and coach their team to achieve outstanding results. They will also have a deep understanding of management and dialer capability, as well as experience working with various payment channels.
This is an exciting opportunity for a senior collections professional to join our team and make a significant contribution to our business success.
Key Responsibilities:- Manage and assist with collection projects
- Implement appropriate collection strategies and campaigns
- Load campaigns; send emails/sms's, monitor productivity and provide daily stats
- Conduct call audits and provide coaching
- Conduct High Risk calls/queries and escalate to the relevant departments
- Compile, analyze and submit reports to Management
- Manage and maintain payments on various systems
- Manage and maintain Collection systems
- Manage the collection staff
- Monitor staff timekeeping and absenteeism
- Grade 12
- Debt recovery qualification will be an advantage
- Must be knowledgeable of management and dialer capability
- Must have at least 2-3 years Supervisory/Team Leader experience in collections
- Experienced in various payment channels
- Be able to work under pressure
- Computer literate – sound Excel knowledge will be an advantage
- Knowledge of Excalibur and CAS will be an advantage
- Fluent in the English and Afrikaans languages
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