Project Coordinator

7 days ago


Durban, KwaZulu-Natal, South Africa LevelUp (Pty) Ltd Full time
Job Description

At LevelUp (Pty) Ltd, we are seeking a highly skilled Project Coordinator to join our team. This role will play a critical part in the co-ordination and delivery of operational support and projects to customers, ensuring exceptional service quality and customer satisfaction.

Responsibilities:
  • Project Coordination: Coordinate the production and maintenance of an accurate service portfolio, catalogue, and maintenance procedures.
  • Service Level Agreement Management: Manage SLAs and OLAs with customers, ensuring current and future service level requirements are identified and documented.
  • Customer Relationship Management: Foster constructive relationships between service providers and customers, based on understanding their business drivers and needs.
Requirements
  • Qualifications and Experience: A minimum of 5 years' experience in IT Service Delivery Management, Project Management certification, and ITIL V3/V4 foundation.
  • Skillset: Strong communication and negotiation skills, ability to identify new business opportunities, manage third parties, and report management.

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