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Technical Project Coordinator

1 week ago

Durban, KwaZulu-Natal, South Africa Carlysle Talent Search - Centurion Full time

Job Overview

We are looking for a Technical Project Coordinator to join our team at Carlysle Talent Search - Centurion. As a Technical Project Coordinator, you will be responsible for developing project scope, defining project boundaries, process flows, and creating mock-up & user interfaces.

Key Responsibilities

  • Develop Project Scope: Define project boundaries, process flows, and create mock-up & user interfaces.
  • Create Requirements: Create requirements in the form of user stories with appropriate acceptance criteria.
  • Document Change Requirements: Document and manage change requirements of low/medium risk and supporting specifications.
  • Define Documentation Best Practices: Define and manage documentation best practices and storage for business continuity and visibility.
  • Conduct Research: Conduct pre-session research to understand Business Case motivating factors, Business Objectives, and Stakeholder Goals, monitoring requests against strategy.
  • Lead Design-Thinking Sessions: Lead Design-Thinking and White-Boarding sessions with project stakeholders to develop detailed customer journeys and prototypes through Problem Definition.
  • Research & Requirements Gathering: Research & Requirements Gathering, Ideation and Prototype Designs, and perform evaluation of solution options.
  • Analyse Customer Needs: Analyse the customer's needs and find solutions to address them – defining what success looks like.
  • Collaborate with Technology Team: Collaborate with the technology team to assess vendors regarding business requirements.
  • Identify Innovative Solutions: Identify innovative technology solutions that address key business challenges and present fit-for-purpose solutions.
  • Work Closely with Stakeholders: Work closely with internal stakeholders to ensure successful implementation, adoption, training, and monitoring of proposed solutions.
  • Champion Customer Experience: Champion customer experience and integrate the needs of related projects as well as the needs of several different stakeholders to produce an overall solution.
  • Lead User Acceptance Testing (UAT): Lead User Acceptance Testing (UAT) processes.
  • Negotiate Conflicts: Negotiate and resolve any potential conflicts, issues, and change requirements of low/medium risk to ensure the alignment of solutions and scope to business needs.
  • Translate Business Requirements: Act as a liaison between the development team and business units to understand and document business requirements and translate them into technical specifications.
  • Facilitate Knowledge Transfer: Facilitate knowledge transfer within the team, mitigating the risk of knowledge concentration.
  • Prioritize Product Backlog: Work closely with the team leads to prioritize and refine the product backlog and sprint planning.
  • Improve Help Content: Improve the help available to users on the web app via interactive guides, tooltips, and feedback tools, analyzing user interactions to identify areas where additional guidance is needed and updating help content to ensure it remains relevant and useful.
  • Assist in Content Development: Assist in the development of content that can be used in the training and upskilling of users regarding various platform and system-related implementations across the business, including gathering feedback for continuous improvement.