Assistant Food
5 days ago
The Assistant Outlet Manager will play a key role in ensuring the success of our F&B outlets by providing leadership and support to the outlet teams. This includes monitoring sales and profit margins, maintaining high standards of service and presentation, and driving maximum profitability and effectiveness.
Main Responsibilities
• Finance: monitor and maintain all selling prices, ensure accurate Service Charge distributions, and continually monitor & update Monthly Forecasts (PIM) to ensure maximum profitability
• Performance Management: co-ordinate the appointment, development, and appraisal of all Food & Beverage associates, investigate and address cases of misconduct and incapacity, and handle Individual Disciplinary Hearings and Grievances
• Operation Performance and Planning: ensure each service period achieves 95% result upon Mystery guest Audit, coordinate overall planning of Food Production, and identify Training Needs
• Customer Service: liaise with the Executive Chef on a daily basis, ensure that all Beverage Departments are standardised with regards to service to guests, and create a rapport with all customers on an ongoing basis
• Marketing/Promotions: effective Yield Management, promotional planning, special package development, and input in compilation of seasonal entertainment programmes
• Time Management: ensure staff is rostered according to business levels, monitor Associate Transport, manage working hours and attendance of staff, and monitor scheduled leave and control Leave Liability for all Outlets
• Training and Development: identify training and development needs of all F&B Supervisors and staff, develop programmes required, and do development interviews quarterly with associates assisting HOD's in identifying their staff needs
About Our Team
We are a passionate and dedicated team committed to delivering exceptional experiences for our guests. We value innovation, teamwork, and customer satisfaction, and we offer opportunities for career growth and development.
What You Need To Succeed
• Previous experience in F&B operations management
• Strong leadership and communication skills
• Ability to work effectively in a fast-paced environment
• Proficiency in financial management and analysis
• Passion for delivering exceptional customer service
• Strong problem-solving and analytical skills
Our Benefits
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional experiences for our guests, and we are committed to creating a positive and inclusive work environment.
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