Patient Care Coordinator

2 weeks ago


Johannesburg, Gauteng, South Africa St. John's Riverside Hospital Full time
Job Title: Patient Navigator

St. John's Riverside Hospital is seeking a highly motivated and compassionate Patient Navigator to join our team. As a Patient Navigator, you will play a vital role in providing client-centered support, education, and linkage to care services to patients in our Emergency Departments.

Key Responsibilities:
  • Conduct in-person outreach, education, and linkage to care services to individuals presenting at our Emergency Departments.
  • Support staff and patients to engage in HIV/HCV/HBV testing while receiving services by our Emergency Departments.
  • Offer supportive counseling and linkage to services as it relates to new HIV/HCV diagnosis, disease progression, available medical treatment, adherence, and other information as requested/needed.
  • Provide patient-centered referrals and follow-up to appropriate resources based on the patient's HIV, HIV prevention, Hepatitis B and C health and/or behavioral health needs.
  • Develop relationships with internal and external service providers to ensure timely access to services for patients.
  • Monitor and track all referrals, remind patients of upcoming appointments, and assist with rescheduling as needed.
Requirements:
  • At least 12 months' experience in patient navigation or similar work.
  • Education/experience/personal knowledge relating to HIV, Hepatitis B/C, substance use, harm reduction.
  • Specific language skills may be required.
  • Computer operations.
  • Possesses well-developed and effective interpersonal skills and can communicate effectively verbally and in writing.
  • Demonstrates confidence in actions and exercise good judgment.
  • Possesses the ability to plan, organize, develop, and implement goals, objectives, policies, and procedures necessary for quality care.
  • Valid driver's license required.
Education:

High School diploma or GED. Associate degree in human services or social work.



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