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Spanish Customer Service Representative WFH

2 months ago

Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Title: Spanish Customer Service Representative WFH

We are seeking a highly skilled and motivated Spanish Customer Service Representative to join our team on a seasonal contract basis. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that all customer queries are resolved efficiently and effectively.

Key Responsibilities:
  • Provide high-quality customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the team to achieve customer satisfaction and service level agreements
  • Participate in training and development programs to enhance skills and knowledge
  • Meet or exceed performance targets and key performance indicators
Requirements:
  • Fluent Spanish language skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options

Surgo PTY Ltd is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.