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Customer Service Representative

2 months ago

Cape Town, Western Cape, South Africa Takealot Full time

**Job Summary**

Takealot, a leading e-commerce company, is seeking a highly skilled Customer Service Representative to join our team in Cape Town. As a key member of our delivery team, you will be responsible for providing exceptional customer service to our clients.

**Key Responsibilities:**

  • Provide timely and accurate customer service to all stakeholders of the Takealot Delivery Team
  • Address and resolve delivery or service issues by effectively listening to customer concerns, identifying the root cause of service failures, and implementing suitable solutions
  • Navigate various software tools skillfully to achieve resolution
  • Offer both Inbound and Outbound telephonic support as needed, to resolve Customer queries
  • Assist in re-scheduling Customers' failed deliveries by liaising with the relevant business units
  • Address all customer-related queries, effectively and efficiently
  • Record complaints related to Takealot Delivery Branches, such as issues with driver conduct or failures for escalation purposes, to improve Customer Delivery Service

**Desired Attributes:**

  • Strong customer focus with a commitment to delivering exceptional service
  • Competitive and driven to excel in a fast-paced environment
  • Curious, eager to learn, and open to new knowledge and experiences
  • Hardworking, smart, and able to identify and solve problems effectively
  • Team-oriented, mindful of the impact of your actions on the team
  • Energetic, emotionally resilient, and adaptable to change and ambiguity
  • Logical problem-solving approach and capable of making sound judgments
  • Excellent communication skills in English, both written and verbal
  • Tech-savvy with excellent typing and computer navigation skills
  • Accountable, with a strong sense of integrity and ownership

**Qualifications & Experience:**

  • National Senior Certificate
  • Minimum of 6-12 months customer service experience is preferred
  • Proven track record of exceptional resolution and turn-around time resolving complex cases
  • Logistics or supply chain experience is an advantage
  • Must be able to work weekends and overtime as required

**We seek to employ Extraordinary Minds, people who:**

  • are forthright but respectful
  • are experts at doing, who can not only design but also execute
  • are analytical, able to use data to make decisions
  • are competitive, self-directed and strive to be the BEST
  • are passionate about the potential of e-commerce and delivering a world-class customer experience
  • are entrepreneurial, thrive under change and accepts it is a constant and always looks for solutions to do something better and faster
  • are able to think about problems from a business perspective using technical and product input
  • are curious and challenges the status quo
  • are innovative and enjoys iteration
  • are collaborative
  • will be at the cutting edge of developing new concepts for Takealot
  • think like an owner of the business
  • are SMART, have INTEGRITY and are HARDWORKING