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Insurance Experience Manager
2 weeks ago
We are seeking a highly skilled Insurance Experience Manager to join our team at Sanlam. In this role, you will be responsible for driving the customer experience strategy and developing insights that inform business decisions.
Key Responsibilities:
- Drive the development of customer experience strategies and plans.
- Develop and maintain metrics to measure customer satisfaction and loyalty.
- Analyze data to identify trends and opportunities for improvement.
- Collaborate with cross-functional teams to implement improvements.
