Digital Product Lead

7 days ago


Pretoria, Gauteng, South Africa Sutherland Global Full time
Job Overview:

We are seeking a highly skilled Digital Product Lead to join our Conversational AI team. The successful candidate will have full lifecycle product management responsibility for products within our suite that are used by customer end users as well as by agents, analysts and managers operations teams.

The role involves defining/refining the vision and product strategy, developing business, financial and operational plans, and leading the build out of our agent-facing Conversational AI products.

You will work cross-functionally across client, partner and internal stakeholders to take products from conception to launch, drive improvements where needed, frame tradeoffs and drive the decision making process to push us forward.

This is an excellent opportunity for a motivated individual who can lead, manage and/or mentor junior team members, work with go-to-market teams on sales/marketing/demo materials and provide subject matter expertise for internal, client, and partner sales efforts.

Main Responsibilities:
  • Develop and execute comprehensive product strategies that align with business objectives
  • Lead cross-functional teams in designing, building, testing, delivering and optimizing products
  • Work closely with clients, partners and internal stakeholders to ensure product meets requirements and expectations
  • Drive innovation and growth through identifying new opportunities and areas for improvement


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