Service Operations Coordinator

3 days ago


Randburg, Gauteng, South Africa Netsurit Group Full time

We are seeking a highly skilled Service Operations Coordinator to join our managed services team in Johannesburg, South Africa. In this role, you will be responsible for coordinating service operations, including escalating and resolving client issues.

Responsibilities:
  1. Coordinate Service Operations: Oversee the coordination of service operations, including escalating and resolving client issues.
  2. Collaborate with Teams: Work closely with various departments, including marketing, IT, and customer service, to ensure effective service delivery.
  3. Analyze Data: Analyze data to identify root causes for re-occurring issues and develop effective action plans.
Requirements:
  1. Proven experience in service level management or a similar role within an IT MSP environment.
  2. Strong analytical and problem-solving skills.
  3. Excellent communication and collaboration skills.


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