Application Support Specialist

6 days ago


Johannesburg, Gauteng, South Africa ABC Worldwide Full time
{"Job Title": "Application Support Technician", "Job Description": "Job Summary

ABC Worldwide is seeking a highly skilled Application Support Technician to join our team. As a key member of our IT department, you will be responsible for providing specialist technical support for our internal and external customers.

Key Responsibilities
  • Provide 2nd line technical support via telephone and remote access
  • Design, deploy, maintain, administer, and troubleshoot IT technical solutions
  • Collaborate with internal teams to ensure seamless service delivery
  • Ensure all work is performed in accordance with organisational policy and standards
Requirements
  • 6-8 years of related experience
  • MS-500 Microsoft 365 Security Administration, MS-100 Microsoft 365 Identity and Services, and MS-101 Microsoft 365 Mobility and Security certifications
  • Strong communication and problem-solving skills
  • Ability to work in a team environment
Preferred Qualifications
  • Degree or diploma in Computer Support or a related field
  • AZ-103 Microsoft Azure Administrator certification
  • Windows Server experience
Technical Skills
  • Deployment, maintenance, administration, and troubleshooting of Windows server and workstation, Microsoft Active Directory, Microsoft Exchange, Microsoft 365 tenants, AD Connect AD synchronization, licensing, Microsoft Azure VMs, mail content filtering, mail flow, backup/restore, antivirus/endpoint protection, Ethernet networking, firewall, and server virtualization
Personality Attributes
  • Excellent interpersonal and communication skills
  • Ability to multi-task and work under pressure
  • Attention to detail and high level of accuracy
  • Strong problem-solving ability and logical thinking
  • Organised and able to prioritise duties and responsibilities
", "lang_code": "en"}

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