Senior Claims Resolution Specialist

2 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

The MultiChoice Group is a multinational media and entertainment company headquartered in South Africa, Dubai, and the Netherlands. This leading organization operates across pay television, video entertainment, advertising, and content security.

Key areas of operations include determining claim validity, applying policy and procedure when handling claims, ensuring timely resolution, communicating settlement outcomes to stakeholders, maintaining accurate records, obtaining relevant information, investigating exceptions, and drafting settlement letters for management approval.

Demonstrating treating customers fairly through claim resolution, acting in the best interest of customers and the company, adapting to changes and new developments, building positive relationships with stakeholders, achieving service level agreements, and performing ad-hoc activities as required to meet business objectives.

We are seeking an experienced Claims Officer who can effectively handle claims related to our insurance products. The ideal candidate will possess a Grade 12 qualification, previous experience in claims handling (an advantage), and knowledge of MultiChoice business policies, general billing rules, and Clarity/ICC.

This role offers a competitive salary of $45,000 per annum, depending on location, which is below the average for this job title and description. This opportunity provides the chance to work in a dynamic environment with a strong focus on customer satisfaction.



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