Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

SA Commercial (Pty) Ltd is a leading organisation seeking a highly skilled CX Contact Centre Agent to join our team. This role offers an attractive salary of £25,000 - £30,000 per annum.

Job Description

As a key member of our contact centre team, you will be responsible for delivering exceptional customer experiences through various communication channels, including phone calls and live chats. Your primary focus will be on sales, where you will work towards achieving agreed-upon targets and conversion rates.

To excel in this role, you must possess excellent communication and interpersonal skills, enabling you to effectively interact with customers, colleagues, and other stakeholders. A good standard of general education and experience within a contact centre sales environment are essential. You should also be able to multitask efficiently, manage your time effectively, and maintain focus at all times.

In addition to meeting customer needs, you will be expected to follow call scripts, update databases, and process orders accurately. A proven track record in a similar role and a solid understanding of GDPR principles will also be beneficial.



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