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Technical Solutions Consultant

1 week ago

Pretoria, Gauteng, South Africa The Recruitment Council Full time

About This Opportunity:

The Recruitment Council is seeking an IT Operations Excellence Lead to manage and support customer technical solutions, providing general technical support on customer systems. As an IT Operations Excellence Lead, you will be responsible for planning, coordinating, and implementing system changes within client-specified change windows, managing, owning, and coordinating the technical resolution of service disruptions in a timely manner.

Key Responsibilities:
  • Execute the Managed Services business plan and strategies, executing proactive activities such as health-checks, documentation updates, and performance reporting.
  • Support, maintain, and manage the technical aspects of a managed Cloud / Operating system solution, ensuring contracted service level agreements are met.
  • Liaise with clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
Requirements:

NQF 6: 3-year Degree / Diploma / National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12, relevant IT certification, and experience in implementing and maintaining Microsoft Operating Systems: Windows Server, including DNS, DHCP, VLAN, storage configuration, and administration, Hyper-V.