Intraday Performance Specialist
4 days ago
The Intraday Performance Specialist will be responsible for analysing and reviewing intraday performance, understanding and reporting on call drivers, and working closely with the operational team to understand reasons for customer contact.
This role requires strong analytical skills, as well as the ability to communicate complex information effectively to stakeholders.
You will work closely with the Operational management to ensure that the real-time management of the agent groups is at an acceptable level, and maintain and update the WFM system with daily exceptions.
Additionally, you will be responsible for ensuring that all service affecting incidents are documented and reported, and deal efficiently and accurately with internal client queries.
We are looking for someone who can work under intense pressure, has a proactive approach to problem-solving, and is able to think creatively.
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Sales Performance Specialist
4 hours ago
Durban, KwaZulu-Natal, South Africa Ad Hoc Client Full timeJob Title: Sales Performance SpecialistWe are seeking a highly motivated and results-driven Sales Performance Specialist to drive sales growth by identifying new business opportunities, building strong relationships with customers, and implementing effective sales strategies.To be successful as a Sales Performance Specialist, you should be committed to...
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Performance Improvement Specialist
17 hours ago
Durban, KwaZulu-Natal, South Africa Huntswood Full timeWe are looking for a highly skilled Performance Improvement Specialist to join our Collections Team. The successful candidate will have a proven track record of improving team performance and driving business results. They will be responsible for analyzing data, identifying areas for improvement, and developing strategies to address them.The ideal candidate...
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Contact Center Performance Improvement Specialist
30 minutes ago
Durban, KwaZulu-Natal, South Africa Neema International Group Full timeNeema International Group is seeking a Contact Center Performance Improvement Specialist to help us drive business results through process improvement and analytics.About the JobThe Contact Center Performance Improvement Specialist will work closely with the call center team to identify areas for improvement and develop strategies to increase efficiency and...
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Contact Centre Demand Analyst
4 days ago
Durban, KwaZulu-Natal, South Africa Careerbox Full timeAbout the RoleCareerbox is seeking a highly skilled Contact Centre Demand Analyst to join our team. As a Contact Centre Demand Analyst, you will be responsible for analysing and reviewing intraday performance, understanding and reporting on call drivers, and working closely with the operational team to understand reasons for customer contact.This role...
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Performance Management Specialist
1 day ago
Durban, KwaZulu-Natal, South Africa ProDevelopment Group Full timeRole Summary:We are seeking a highly skilled Performance Management Specialist to join our team. In this key role, you will be responsible for partnering with the business to achieve desired information for effective and efficient management of the Company.Main Responsibilities:Partner with the business to achieve desired information for effective and...
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Real Time Operations Manager
4 days ago
Durban, KwaZulu-Natal, South Africa Careerbox Full timeJob DescriptionWe are seeking a skilled Real Time Operations Manager to join our team at Careerbox. The successful candidate will be responsible for monitoring and managing contact centre demand across all campaigns on a daily basis.The ideal candidate will have strong planning and organisational skills, as well as the ability to balance activities and...
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Area Performance Specialist
11 hours ago
Durban, KwaZulu-Natal, South Africa Cash Crusaders Full timeJob RoleThe Area Manager / Field Development Officer is responsible for overseeing the day-to-day operations of Cash Crusaders' stores across designated regions.The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving business growth and improving performance.Key Responsibilities:Store...
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Web Performance Specialist
17 hours ago
Durban, KwaZulu-Natal, South Africa The HR Company Full timeJob DescriptionAs an E Commerce Manager at The HR Company, you will play a critical role in driving website performance through ecommerce strategy development and management.You will be responsible for leading the development and implementation of ecommerce strategies, collaborating with the marketing team to enhance online presence and drive traffic...
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Financial Performance Specialist
16 hours ago
Durban, KwaZulu-Natal, South Africa Ntice Sourcing Solutions Full time**Job Details:**Ntice Sourcing Solutions is seeking a Commercial Analyst to join our team. The successful candidate will be responsible for managing the commercial objectives of the business, developing and delivering a commercial strategy in accordance with business requirements.Key Responsibilities:Commercial Strategy Development: Develop and implement a...
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Performance Optimisation Expert
17 hours ago
Durban, KwaZulu-Natal, South Africa Career-seekers Recruitment Solutions Full timeCareer-seekers Recruitment Solutions is a premier recruitment agency that specialises in placing top talent in various industries. We are currently seeking a highly skilled Digital Leads Specialist to join our team. As a Digital Leads Specialist, you will be responsible for mentoring our Mass and Foundation Cluster data team based in Cape Town, and working...
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YouTube Performance Campaign Specialist
16 hours ago
Durban, KwaZulu-Natal, South Africa Talent Sam Full timeTalent Sam is a leading tech-enabled video performance company delivering industry leading results for their clients on YouTube, TikTok, Meta, Mobile Gaming and CTV.About the Job:We are looking for an expert in performance campaign strategies to join our fast-growing team. The ideal candidate has at least 2 years of Google Ads experience and should be...
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Senior Performance Monitoring Specialist
6 days ago
Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full timeAbout The RoleThis position involves managing key performance areas and outcomes related to the creation of the Service Delivery Budget Implementation Plan, development of Mid-Year Amendments, and individual performance plans for the upcoming fiscal year.Key Responsibilities:Facilitate the development of the new financial year's Annually Service Delivery...
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Performance Improvement Specialist
4 days ago
Durban, KwaZulu-Natal, South Africa Pedros Full timeKey ResponsibilitiesAs a senior finance analyst at Pedros, you will be responsible for:Providing financial planning and forecasting support to senior managementDeveloping and implementing financial models and toolsAnalyzing financial data to identify trends and opportunitiesYou will work closely with non-finance stakeholders to understand business needs and...
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Business Performance Specialist
2 days ago
Durban, KwaZulu-Natal, South Africa Unilever Full timeJob OverviewWe are seeking a highly skilled and experienced financial professional to lead our financial management team. The successful candidate will be responsible for developing and implementing financial strategies that drive business growth and success.You will work closely with senior stakeholders to provide financial insights and analysis that...
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Assistant Manager
20 hours ago
Durban, KwaZulu-Natal, South Africa Wns Full timeCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...
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Manufacturing Process Specialist
5 days ago
Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full timeKey ResponsibilitiesThe Manufacturing Process Specialist will be responsible for monitoring, measuring, and trending performances within the plant to highlight and reduce risks and concerns.A key aspect of this role is maintaining an effective use of quality tools available to assist with improvement drives on the shop floor.Responsibilities include:Process...
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Procurement Specialist
3 days ago
Durban, KwaZulu-Natal, South Africa Spar Group Limited Full timeWe are looking for a talented Procurement Specialist to join our Spar Group Limited team. As a Procurement Specialist, you will play a crucial role in ensuring that we source the best products at competitive prices while maintaining high-quality standards.The successful candidate will have a strong background in procurement, with at least 5 years of...
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Clinical Specialist
3 days ago
Durban, KwaZulu-Natal, South Africa Nrc Full timeAbout the RoleThe Clinical Specialist position involves providing optimal patient care, performing dialysis according to prescription, and maintaining accurate clinical records. This is an exciting opportunity for a healthcare professional to contribute to the growth and development of our team.
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High-Performance Ford Mechanic Specialist
17 hours ago
Durban, KwaZulu-Natal, South Africa Intercon Recruitment Full timeIntercon Recruitment is seeking a highly skilled Master Ford Technician to join their team. As a qualified professional, you will be responsible for maintaining and repairing Ford vehicles to the highest standards.The ideal candidate will have previous experience working in a motor dealership environment and possess excellent technical skills. A valid...
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Distribution Specialist
1 week ago
Durban, KwaZulu-Natal, South Africa Tbwa ChiatDay Inc Full time**Job Title:** Distribution SpecialistWe are seeking an experienced Distribution Specialist to join our Supply Chain team in Durban DC.As a Distribution Specialist, you will be responsible for coordinating and managing the distribution of goods from supplier to customer.You will also develop and implement process improvements to increase efficiency and...