Professional Development Manager
5 days ago
About the Role
We are looking for an experienced Professional Development Manager to drive our learning and development initiatives at Pro Select Consulting. As a key member of our team, you will design, implement, and evaluate training programs to enhance employees' skills, knowledge, and performance.
Main Responsibilities
- Develop and deliver comprehensive training programs for retail employees, including onboarding, product knowledge, customer service, and leadership development.
- Conduct needs assessments through surveys, observations, and performance metrics to identify skill gaps.
- Facilitate interactive training sessions for store associates, managers, and support staff, both in-person and virtually.
- Collaborate with department heads to create customized learning solutions aligned with business objectives.
- Create engaging e-learning modules, training manuals, and other instructional materials.
- Evaluate the impact of training programs and make improvements based on feedback and performance results.
- Stay current with industry trends, best practices, and compliance requirements in retail learning and development.
- Support employee engagement and career development initiatives.
- Manage training logistics, including scheduling, venue arrangements, and learning management systems (LMS).
- Offer coaching and mentorship to employees to support their professional growth.
Essential Qualifications
To excel as a Professional Development Manager at Pro Select Consulting, you should have:
- At least 5 years of experience in training, education, or human resources.
- A tertiary qualification in Human Resources, Education, Business Administration, or a related field.
- Skills Development Facilitation Course by ETDP.
- Assessor Certification by ETDP (mandatory).
- Train the Trainer Certification.
- OPETDP Diploma and Registered SDF.
- Experience in the Retail Industry.
- Proficiency in Microsoft Office applications.
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