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Fraud Manager

2 months ago

Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a highly skilled Fraud Manager to join our team at FirstRand Bank Limited. As a Fraud Manager, you will be responsible for managing the utilization of resources on investigative assignments and projects, investigating and reporting on fraud within the business, and providing FRM information timeously when requested.

Key Responsibilities

  • Manage costs and expenses within approved budgets to achieve cost efficiencies.
  • Provide FRM information timeously when requested and utilize FRM resources where required to extract relevant information.
  • Effectively flow information to and from SABRIC, cross-link cases across banks, and gather intelligence.
  • Reconcile customer account fees, interest, and fraudulent transactions to be reversed the same day the file is received.
  • Deliver an exceptional client experience that exceeds customers' and stakeholders' expectations through proactive and appropriate solutions and communication.
  • Meet subpoena dates, provide accurate information in response to subpoenas, track and respond to complaints, and ensure that ombudsman complaints do not result in business losses.
  • Comply with governance in terms of legislative, regulatory, and audit requirements.
  • Prioritize and focus on cases that are likely to yield results by ensuring team links different cases together and uses tools and processes to full advantage to track down fraudsters.
  • Conduct client awareness and staff training campaigns to effectively detect and/or prevent potential fraudulent activities.
  • Ensure effective and efficient fraud monitoring.
  • Develop and maintain a network of experts to ensure communication of solutions, benefits, risks, and innovations in the area of specialization.
  • Keep track of progress made in investigations by providing accurate input to the monthly CEO report and keep key stakeholders informed of progress in key investigations.
  • Plan and manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.
  • Manage personal development to increase own skills and competencies.

Requirements

  • 4-5 years of relevant experience in risk or fraud.
  • Banking experience is preferred.
  • Degree or diploma in legal, risk, or a similar field.
  • Merchant environment experience would be advantageous.