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Fraud Prevention Specialist
1 month ago
About the Role
We are seeking a highly skilled Fraud Administrator to join our team at FirstRand Bank Limited. As a Fraud Administrator, you will play a critical role in preventing and mitigating financial crimes, ensuring the integrity of our financial systems, and protecting our customers and the bank from potential threats.
Key Responsibilities
- Execute activities for arbitration of cases by preparing required information, including controlled sharing of customer information between banks, engaging with various stakeholders to validate transactions.
- Record and/or monitor fraud cases in internal and external databases.
- Accurately process charge backs in line with applicable codes, complying with payment system rules.
- Actively participate in key internal forums, sharing information and insights with colleagues across the bank.
- Timely and accurately check and compile fraud-related documentation in the required format to support efforts in addressing identified fraud events.
- Timely and accurate recording and checking of fraud-related information to disseminate to relevant stakeholders.
- Execute fraud administration duties in line with required rules, processes, and using available systems.
- Ensure activities are executed in a timely manner and with accuracy.
- Administer merchant rewards after careful investigation of method applied in recovering the card.
- Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
- Manage personal development to increase own skills and competencies.
- Execute recovery activities in line with applicable standards and laws to maximize recoveries for the bank.
- Compile and communicate accurate and timely reports on fraud according to area of focus.
- Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions.
Requirements
- At least 2 years of visa experience or knowledge.
- Recon finance experience.
- Minimum Qualification – Finance/Business Admin degree required.
- Experience – Fraud Prevention and Mitigation.
What We Offer
- Opportunities to network and collaborate.
- A challenging working environment that is progressive and agile.
- Opportunities to innovate where initiative is taken and owned end to end.
How to Apply
Interested candidates should submit their applications ahead of the closing date indicated below. All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.
