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Operational Leadership Manager
1 week ago
About Us
PharmaReview, an IQVIA business, is a rapidly growing specialist scientific services team with more than 100 people. We provide medical and scientific medical review services to the life sciences industry.
We offer a healthy work-life balance and a sociable and supportive team environment. Our teams are based in the UK, Spain, Portugal, South Africa, and Poland. A competitive salary with performance bonuses, a supportive and inclusive work environment, and opportunities for professional growth are available to our employees.
Job Description:
As Associate Director of Operations, you will oversee the end-to-end medical copy review service chain from an operational perspective, ensuring optimal utilization of resources. This role involves managing resourcing, keeping a careful eye on team capacity, service quality, resource costs, and utilization rates.
You will partner directly with leadership on critical organizational and operational projects to improve customer centricity, team productivity, and operational efficiency. Build strong relationships within the wider IQVIA organization to ensure smooth collaboration, tight cross-functional alignment, and consistency when rolling out process improvement or new programs.
Responsibilities:
Partner directly with leadership team on critical organizational and operational projects - both short and long term, designed to improve customer centricity, team productivity, and operational efficiency.Build strong relationships within the wider IQVIA organization, specifically, Revenue and Operations and Talent Acquisition teams to ensure smooth collaboration, tight cross-functional alignment, and consistency when rolling out process improvement or new programs.Support New Business Development opportunities: Work with new business leads to finalize resource requirements and hiring timeframes to onboard new business growth.Lead end-to-end projects from scoping to execution by gathering and synthesizing data, process design, developing final recommendations, and final roll-out.Ongoing quantitative and qualitative analysis of business performance – extract key insights, metrics, and trends to support daily operations, leadership KPI - MBRs.