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IT Operations Manager: Strategic Technologist

2 months ago


Pretoria, Gauteng, South Africa HR Genie Full time
IT Operations Manager Job Summary

At HR Genie, we are seeking an experienced IT Operations Manager to join our team. The successful candidate will be responsible for managing the day-to-day functions of Group IT, ensuring the smooth operation of our IT systems and services.

Key Responsibilities
  • Operations: Manage the IT Systems Administrator, MS365 Administrator, and Infrastructure & Support team to ensure efficient delivery of IT services.
  • Support: Manage ticket allocation, support escalations, and ensure timely resolution to meet business needs.
  • Infrastructure: Ensure systems are properly administered according to agreed standards and procedures.
  • Service Providers: Manage SLAs of service providers and ensure on-time delivery.
  • Reporting: Provide routine system operations reports and recommendations to GITO.
Security:

The IT Operations Manager will be responsible for maintaining a secure IT environment, ensuring the security of data, network access, and backup systems.

  • Maintenance of Secure IT Environment: Ensure security policies and procedures are implemented, maintained, and enforced.
  • Conduct Research and Provide Recommendations: Conduct research and provide recommendations to GITO to ensure security is maintained or improved.
Budget and Financial Controls:

The IT Operations Manager will be responsible for assisting with compiling budgets, monitoring and controlling costs, and reporting on actual vs budgeted costs.

  • Assist with Compiling Budgets: Obtain management approval and sign-off before implementation.
  • Strict Monitoring and Control: Monitor and control budgets and costs of all service providers, internal functions, and support services.
HR:

The IT Operations Manager will be responsible for performing all performance evaluations of subordinates, identifying needs for recruiting, training, and coaching, and implementing agreed personal development plans.

  • Perform All Performance Evaluations: Perform all performance evaluations of subordinates.
  • Identify Needs for Recruiting, Training & Coaching: Identify needs for recruiting, training, and coaching of employees and communicate job expectations and provide input to GITO.