Monitoring Operations Specialist

4 days ago


Randburg, Gauteng, South Africa Fidelity Services Group Full time

About Fidelity Services Group

Fidelity Services Group is a leading provider of security services, committed to excellence and customer satisfaction.

Job Description

The Monitoring Operations Specialist will be responsible for ensuring the effective surveillance operations at our high-risk sites. This includes reporting on site incidents and maintaining accurate records.

Requirements

  • PSIRA Grade B/A registration
  • Minimum 3-5 years of experience in a control room environment
  • Proficiency in computer software applications (Outlook, Excel, Word)
  • Firearm competency for business purposes (an added advantage)
  • National Key Point certification (an added advantage)
  • Strong administrative skills
  • Excellent observation and reporting skills
  • Effective communication skills
  • Contactable references
  • No criminal record
  • Reliable habits

Main Duties and Responsibilities

  • Establish and sustain an effective risk management process
  • Maintain an information network to investigate crime threats
  • Manage all aspects of the control room
  • Update incident registers daily
  • Exercise discipline and maintain key control

Behavioral Competencies

  • Critical thinking
  • Self-discipline
  • Active listening
  • Complex problem solving
  • Social perceptiveness
  • Good communication and planning skills
  • Able to work independently


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